Manufacturer Warranty / Forms, Policies and Guides
Acer

DOA Procedure
DOA- Please contact Acer on 1300 308 056 to obtain an Acer NCC reference number; to do so you will need the model number of the goods, the SNID number located on the back of your unit and a fault description. Once the NCC number is obtained from Acer please fill in a Bluechip Infotech warranty return form and send it to the Bluechip Infotech warranty department and your request will be processed.

National Call Centre Line = 1300 308 056 “Commercial Customers”

National Technical Support Contact Centre – Retail and Key Customer -  1300 365 100

Enterprise Server Support Line –  1300 659 900  

For normal warranties and a up to date list of current ACER  products please go to www.acer.com.au

Apacer Please refer to the Bluechip Infotech Warranty Policy procedures
ASUS Please contact Asus directly on 1300 278 788
Aten

For ATEN any RMA & DOA please contact 1300 137 585 or aten@computergate.com.au

BenQ Please contact Bluechip for all DOA issues, for all warranties please contact Benq Customer Service.
BenQ LCD Monitor Defect Policy
BenQ Customer Service Number: 1300 130 336
CyberPower

Please contact Cyberpower directly on 1800 713 156 (9:00am ~ 6:00pm Mon - Fri)

CyberPower RMA online form

Email: Au.service@cyberpower.com

Cyberoam

Please contact the Cyberoam Global Support Management Center GSMC - Toll Free Number: +1800-108-097 or support@cyberoam.com to ascertain if the appliance qualifies for RMA. On confirmation of RMA, please include the auto-generated RMA number on the Bluechip Return Authority Request. The warranty period will begin from first registration of each appliance. Bluechip will accept DOA claims within 14 days of purchase. For further information please review the Cyberoam RMA Policy.

D-Link

Please contact D-Link on 1300 700 100 or alternatively email D-Link at rma@dlink.com.au.
Warranty / RMA Procedure:  http://support.dlink.com.au/warranty.asp
Warranty Policy: http://support.dlink.com.au/warranty_policy.asp

Eaton Please contact 1300 303 059 for service and support nationally
HP Please contact HP Support on 13 10 47. For more information please visit www.hp.com.au/support
HP DOA Policy and Procedure
Intel Please contact Intel on 1800649 931 or refer to the Bluechip Infotech Warranty Policy procedures
Iosafe Please refer to the Bluechip Infotech Warranty Policy procedures
Kingston Please refer to the Bluechip Infotech Warranty Policy procedures
LG For all DOA models please refer to Bluechip Infotech Warranty Policy procedures. For all Warranty products please contact LG on 1800 643 156.
LG NSW Service Centre: Powr Electronics, 3/5 Hudson Ave Castle Hill NSW 2154
Micron Please refer to the Bluechip Infotech Warranty Policy procedures
OKI Please contact OKI directly on 1800 807 472 or alternatively email OKI at CSC@oki.com.au
Pioneer Please refer to the Bluechip Infotech Warranty Policy procedures
QNAP

Please refer to the Bluechip Infotech Warranty Policy procedures and advanced replacement form
QNAP Support click here

Red leaf Please refer to the Bluechip Infotech Warranty Policy procedures
Riverbed

Please contact Riverbed directly on 1300 007 823 (RVBD) or alternatively email support at support@riverbed.com

Seagate Please refer to the Bluechip Infotech Warranty Policy procedures
Sony

Please contact Sony on 1300 133 995 or 1300 137 669 for all products excluding Optical drives.

Optical drives:Please refer to the Bluechip Infotech Warranty Policy procedures.

Synology

Please refer to the Bluechip Infotech Warranty Policy procedures and advanced replacement form

Targus Please contact Targus on 1800 641 645
WD Please refer to the Bluechip Infotech Warranty Policy procedures
Yealink

Please refer to the Bluechip Infotech Warranty Policy procedures and Submit Support Ticket click here