Nowadays, buying unified communications (UC) solutions without any real testing feels risky. Many teams pick systems based only on vendor specs, slick slides and glossy brochures. Unfortunately, software demos and lists of features don’t always tell the full story. Teams often realise too late that something doesn’t fit their workflow, their users struggle with adoption, or the performance isn’t what they expected. These issues cost time, money and reputation.
This is where the UC Experience Centres can make a real difference. At Bluechip IT, we help partners such as resellers and MSPs to check the technology before they invest. With hands-on testing, teams reduce guesswork and make smarter decisions.
In this article, we’ll explain why visiting a UC Experience Centre is one of the best investments your team can make before buying unified communication technology — and why it matters for your customers too. Keep reading to learn how this practical step can save you time, reduce risk and improve outcomes.
The Risk of Buying UC Solutions Sight Unseen
Buying UC unified communication solutions without a real evaluation comes with real risks. Unified communications environments vary widely by business size, use case and workflow. What looks great on paper can perform poorly when actually used.
For example, a 2024 study found that ineffective internal communication can reduce productivity and even erode profits. It reported that up to 49% of organisations linked poor collaboration to lost business outcomes.
This same principle applies to unified communications purchases. If a team implements a UC platform only after reviewing feature lists, they may face:
- Poor user adoption, because the solution is unintuitive or doesn’t match real workflows
- Compatibility issues with existing hardware or software
- Missed customer expectations, especially when clients demand high performance
These kinds of issues don’t just affect productivity. They directly impact MSP margins, increase support workload, and harm partner reputation. Testing before buying avoids these pitfalls.
What Is the Bluechip IT UC Experience Centre?
The UC Experience Centre is a free, hands-on environment where partners can test unified communication solutions in real-world scenarios. Instead of relying on theory or slides, your team can interact directly with vendors, devices, and systems in a working setup.
At the UC Experience Centre, you can:
- See UC technology working in practice
- Compare unified communications vendors side by side
- Evaluate how real users interact with each solution
It’s designed for:
- Resellers wanting to validate recommendations
- MSPs assessing performance before deployment
- Partners comparing different unified communication solutions
- Your customers, so they can experience the technology themselves
To support partners nationwide, Bluechip IT operates UC Experience Centres across Australia, including:
- Sydney (Silverwater) – 97 Derby Street, Silverwater NSW 2128
- Melbourne (Port Melbourne) – Suite P1A, 263–329 Lorimer Street, Port Melbourne VIC 3207
- Brisbane (Spring Hill) – 4/212 Boundary Street, Spring Hill, QLD 4000
- Perth (Welshpool) – 4/8 Tomlinson Road, Welshpool WA 6106
Each location is conveniently situated, with easy access and free parking, making it simple to visit with your team or customers.
At the core, the Experience Centre removes guesswork. It puts real products in your hands with guidance from experts.
What You Can Test and Experience
At the UC Experience Centre, your team can assess a wide range of technologies:
- Video conferencing systems from market-leading unified communications vendors
- IP phones with different form factors and use cases
- Smart office devices that improve collaboration and productivity
- Pro AV and collaborative tools for larger meeting spaces
These aren’t static displays. They’re set up in realistic meeting-room and workspace scenarios. You can see how systems handle real workflows under different conditions.
You might test how a conferencing system performs in a medium-sized space, how easy it is for users to join meetings, or how integrated messaging and telephony work together. This side-by-side comparison helps identify the best fit for your customer’s environment.
Why Hands-On Testing Matters for Partners
Hands-on testing isn’t a luxury — it’s a practical necessity. It offers benefits that no brochure or web demo can match. For example:
- Validate solution fit before rollout
- Reduce deployment issues and post-sale support tickets
- Build stronger recommendations backed by real experience
- Improve customer confidence and buy-in
When partners can confidently speak about how a solution performed in testing, their proposals carry more weight. This leads to better sales outcomes and fewer surprises later on.
In the middle of your decision process, remember that you can book a visit to a UC Experience Centre with Bluechip IT. Our experts can help you compare uc unified communication platforms and choose solutions that truly meet your clients’ needs.
Benefits for Your Customers and End Users
It’s not just your team that benefits. Giving end users a chance to test technologies firsthand builds trust. Your customers can do things like:
- Test audio and video quality directly
- Evaluate usability and workflows
- See how integrated features work together
This hands-on experience helps them visualise how UC solutions will change their daily work. When users are familiar with a system before rollout, adoption tends to be faster and smoother.
In turn, this leads to better customer satisfaction and fewer support issues after launch. That’s a win for you and your clients.
Learn Directly From UC Experts
The UC Experience Centre isn’t just about equipment. It’s also staffed by people who know unified communication inside out. Bluechip IT UC specialists can help your team understand:
- Technical and deployment questions
- Integration challenges with existing systems
- How to tailor solutions to specific environments
You can walk in with questions and walk out with answers based on real observations. This expert guidance strengthens your own capabilities and can be a valuable training experience for your internal teams.
How Partners Can Use the UC Experience Centre
There are many ways your team can leverage the centre:
- Bring internal teams for training and evaluation
- Host customer demos to influence active deals
- Use it as a pre-sales tool that builds confidence
Rather than simply selling products, you position yourself as a trusted advisor. Your customers will see that you’ve done the work to understand the best UC solutions for their needs.
Book Your UC Experience Today
Trying out unified communication platforms before buying isn’t just helpful — it’s smart. With real-world testing, your team can reduce risk, avoid missteps, and deliver solutions that truly work for your customers.
The UC Experience Centre from Bluechip IT gives you the space, the tools and the expertise to test solutions in a hands-on environment. This leads to better decisions, smoother deployments and happier customers.
Experience UC Technology Firsthand
Discover the difference that live testing can make for your team and your customers.
